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A specialist company with a technical product and perhaps thirty organisations that could buy it often starts its marketing plan with channels. Posts twice a week, two trade shows, a monthly newsletter and a refreshed website. Each line describes where the company will appear. The plan still has to name the buyer, the decision that buyer faces and the sign that the decision has moved.
We start a plan for this kind of company with three named accounts in one priority segment. Every channel, piece of material and measure then attaches to one of them. This guide sets out the steps and the one-page sheet that holds them. For the wider choice of an offer and its first market, read Offer Architecture and Your Technology Has Five Markets.
Write the offer down before the account list
An account plan cannot repair an offer that exists only in conversations. Before choosing the three accounts, write one page that states what the company can sell now, the application it serves, the unit or commercial basis, the first commitment available and the evidence a buyer can inspect. Offer Architecture gives the wider test for choosing the front door.
Then compare the page with the way salespeople explain the offer in recent calls. Any disagreement becomes a decision for the team before the marketing calendar is built. The named-account plan depends on a shared offer because every account sheet will reuse it.
Choose one segment the three accounts share
A segment, for this plan, is a group of buyers who make the same first decision in the same way. They share an application, a similar specification, the same kind of approver and the same first commitment. Your Technology Has Five Markets gives the worksheet for choosing which application leads.
Test the segment with one sentence. Write the first commitment you would ask each buyer for, such as a paid evaluation at one production site against an agreed specification. If the sentence reads the same for all three accounts, check the economics, application conditions, regulation and procurement route as well. The shared first commitment is an initial filter. It does not by itself prove the accounts belong in one segment. If one requires a different application, specification or approval path, record the difference and decide whether it belongs in this first group.
The number of segments a company can support at once depends on its technical, commercial and delivery capacity. Keep the other segments on a list, each with the event that would open it, such as added application support, new capacity or a completed qualification.
Name three accounts and write why now
One account can make the plan depend too heavily on one relationship. We use three as a working set because it is enough to compare patterns while keeping the exercise specific. Keep a reserve list from the same segment and promote an account when one commits, drops out or no longer fits the offer.
Choose each account on three conditions. It has a specific reason to act within the planning horizon, such as a new facility or production line, a public target with a date, a supplier review or a tender cycle. The team has a route in, such as a named contact, an introduction, an event both will attend or a known window for requests for proposals. And the company can deliver what that account would buy first.
Write one sentence for each account. In an illustrative account, the line might say that a producer has a supplier review before its next production season. Mark the trigger as confirmed, reported or unverified, and identify the source. Where the trigger is only a guess, keep the account on a research list until the team can check it.
Map who decides and how each account buys
Inside each account, list the roles that must agree to the first commitment and mark what you know about each person. the buying committee map sets out six roles and the marks to give them.
Add the route by which the account buys. Some buy through a formal request for proposals, with procurement in charge from the start. Some meet suppliers at industry events and move through a senior sponsor. Some buy through an intermediary who buys for several clients. The route decides who the company meets first and what that person needs first. An intermediary's first decision is whether it can credibly bring the offer to its own client, so its first material answers that.
Three accounts in one segment can arrive by different routes. The shared material serves all three, and each approach follows its account's route.
Write what each person needs to believe
For each role, write the sentence that person needs to be able to say in their own meeting. A process engineer might need to say "this additive meets our specification at our line speed, and the test conditions match ours". A budget holder might need to say "the cost per tonne beats our current supplier once waste is counted, and the first order is small enough to stop".
Tag each sentence with the crossing it depends on. The Belief Gap, the 2026 guide by Aaron C. Leaman, names three crossings between evidence and commitment. The reader has to understand the evidence (clarity), believe it applies to their case (conviction) and be able to justify acting on it (commitment). An engineer who cannot yet explain the mechanism needs different material from a sponsor who believes the case and cannot defend going first. I Believe You. I Cannot Sign This. follows that last crossing from the buyer's side.
Beside each sentence, mark the evidence as ready to send, partial or missing. Where it is missing, the plan records the work that would produce it, such as a test, a reference site or a certificate, and the message waits. The guide checks six gates before any work on the case, and evidence is the first of them. When a gate fails, better wording leaves the problem where it was.
Plan the material and the approach for each account
Every piece of material answers three things before anyone makes it. Who receives it, when, and what they have to decide after reading it.
Build a shared core for the segment and an account layer on top. The core holds the technical evidence, the economics against the current alternative and a statement of what the company can supply now. The account layer is a first page that names that account's application, its current alternative and the first commitment requested. The three accounts read the same facts, and each sees its own decision first.
Then put each account's approach in order. For one account it might run like this.
- Month one. An investor both companies know introduces the process engineering lead. The company sends an application note with test conditions and asks for a call on the account's operating conditions.
- Month two. A site visit, with an integration brief left behind for the operations team.
- Month three. The champion receives a one-page approval case for the budget holder, built from the internal approval pack.
Channels now have a job inside the plan. The trade show is where the team meets one account's operations lead. The article answers the question another account's engineer asked on the last call. Write down who owns each relationship and each follow-up. The company owns its relationships and the close, even when a partner writes and designs the material.
Measure how each decision moves
Keep two kinds of measure apart. Activity measures show the work is happening, such as material sent, meetings held and events attended. Decision measures show that an account has moved.
The Belief Gap lists the signal to watch at each crossing. Use those signals as the decision measures for each account.
- The reader can explain the case back to you.
- Objections become specific.
- Questions turn operational.
- A name appears against the decision.
- A condition becomes a date.
- The buyer discusses terms.
Review each account once a month. Record what moved, which signal appeared, the next step and its owner. When an account shows activity and no signal for two reviews in a row, find where its decision stopped before adding more activity. The guide calls that point the First Break. When an account commits or drops out, promote one from the reserve list.
After the first three accounts, check which material, evidence and approach carried over. That record sets the plan for the next three.
The account sheet
Here is how one line of the plan changes.
Before. "Q2. Attend the European industry fair. Post weekly on LinkedIn. Publish two technical articles."
After. "Account B. Meet its operations lead at the European industry fair in April and book a site visit. Publish the line-speed article in March, because its engineer asked that question on our last call. Signal sought by June, the budget holder is named and has seen the approval case."
Keep one sheet per account, on one page, with these fields.
- Offer, account and segment. The offer this plan is selling, the organisation and the shared first decision.
- Why now. The one-sentence reason to decide within twelve months.
- First commitment. What the account is asked to approve, with scope and size.
- Route. Request for proposals, event and sponsor, intermediary or introduction.
- Who decides. Each role, the person's name if known, and whether their check is open.
- What each must believe. One sentence per role, its crossing and its evidence status.
- Material and timing. Each piece, who receives it, when, and the decision it supports.
- Owner and next step. Who holds the relationship and what happens next, by when.
- Signal this month. The decision measure observed, or none.
Three sheets make the first account-level working plan. Add the channel and distribution choices, resourcing, budget, ownership, measurement and a review point before it becomes the company marketing plan.
Brighter Future's Buyer & Commercial Cases work builds the sales and marketing plan one priority segment at a time, with named-account strategy, buyer presentations, proposals and the materials a champion can carry. When an account has stopped moving and nobody can say where, The Belief Diagnosis finds the First Break before more material is made.
Sources and further reading
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