Your Champion Said Yes. Who Else Must Agree Before the Company Can Buy?

Inside a large buyer, the person who likes your technology and the person who can approve the spend are often different people. Map who must agree to the first commitment, what each one needs to see and which approval is still open.

Sections

A buyer attends the demonstration, asks serious questions and says the technology could solve an important problem. Three weeks later nobody has signed. Your contact still likes the idea, and the project is still “under discussion”. The deck did its job in the meeting. The decision then moved on to people the founder has yet to meet.

In a complex company, enthusiasm and authority often sit with different people. A technical champion may be able to run a trial and have no say over commercial terms. Procurement can approve a supplier and still need someone else to own the business case. Finance can agree that a model adds up and refuse a commitment the operations team cannot absorb.

The next document to write is a map of the decisions still to be made. It comes before any new slide and before the one-page case the champion will carry.

Put the first commitment at the centre

Take one live opportunity. Write the first commitment you are asking for in one sentence and put it in the middle of a blank page. Make it something a person can approve, such as a paid evaluation, a site assessment, an agreed sample programme, a conditional supply agreement or an order for a defined application. “Explore a strategic partnership” gives nobody anything to approve, and the map around it stays empty.

Map six roles around it

Place six roles around that commitment. In a small company one person may hold several of them. In a large one a single role can split across departments.

Role Their question Evidence they may need
User or technical evaluator Will it work in our conditions? Test method, performance limits, integration requirements
Internal champion Can I recommend this and keep my credibility? A short explanation, an evidence summary, the known limits
Budget owner Is the benefit worth the commitment? Economics, alternatives, time to value, which budget pays
Procurement Can we buy from this supplier? Qualification, supply terms, due diligence documents
Operations or compliance Can we deploy it safely and reliably? Implementation plan, responsibilities, standards and risks
Final sponsor or committee Why this, why now and why this first step? The decision requested, the options, the downside, milestones and an owner

The table is a starting set. Approval routes differ from one company to the next, so use it to find the route inside the organisation in front of you. Ask who can approve, and ask who can stop the purchase. A veto can arrive late when nobody listed the person who holds it.

The decision can also sit further along the buyer's value chain than your first contact. Steffen Gerlach, co-founder of Eeden, described this in his interview with us. Eeden supplies recovered polyester to the chemical industry and cellulose to fibre producers. “But also you have to talk to the fashion brands and textile companies, who make the decisions about the materials, the proportions, and the types of products they want to introduce to the market.” His map had roles outside the organisation that would sign.

Mark what you know about each role

Give every role three marks.

Three marks for every role

  • Named

    You know the person who holds this role at the buyer, by name and job title.

  • Reached

    That person has seen the case, or you have heard their questions through the champion.

  • Gate

    Their check has passed, is open or has yet to start.

Read the map in the order the approvals will happen. The first role whose gate is open or unstarted is where the opportunity is waiting. If that role is also unnamed, the next task is to find the person, and the deck can wait.

Take a map where the technical evaluator has passed, the champion is named and the budget owner is unknown. The next conversation is about money and ownership, and product detail can wait for a later meeting.

Ask which decision has to happen first

A champion asked when the company will decide may give a date that slips. Ask which decision comes first, and who owns it.

Five questions for your champion

  1. Which decision has to happen before any other?
  2. Is anyone still checking the technical result?
  3. Has anyone put budget against this opportunity?
  4. Is the contract waiting on a security, supply or regulatory review?
  5. Who could stop this, and have we heard from them?

The answers point to different kinds of work. A clearer story helps when the people who decide cannot understand or repeat the case. A missing qualification certificate, an unallocated budget or a review nobody has started each needs its own work, and better writing leaves each one where it was. Brighter Future's Belief Gap work treats evidence, clarity, conviction and commitment as separate states, so a person can understand and believe the proposition and still be unable to act. I Believe You. I Cannot Sign This. follows that moment from the buyer's side.

Give the approver one page

When the map names the approver and the open gate, the champion needs something to carry into that meeting. From Pilot to Purchase. The Internal Approval Pack sets out that page, with seven fields and the function that reads each one first. What Your Buyer Has to Defend After You Leave the Room gives the tests that keep it portable.

The structure of the page stays the same across technologies, and the substance changes with the product. For a new material, the evidence may be compatibility with an existing manufacturing line and a credible source of supply. For a software product, it may be the deployment burden and measurable performance. For a novel ingredient, it may be formulation results, the regulatory pathway, cost in use and production capacity. The map shows which role needs which of these, so the page can answer the open gate first. When the open gate sits with operations, the operating risk register is the work to do next.

When nobody can own the first step

Sometimes the map shows a credible technical case and no person or group able to own the commitment. The organisation is being asked to accept commercial, operational or reputational exposure too large for the information it has, and nobody wants to become the reference customer.

Writing alone rarely changes that. Propose a first commitment that one person or group can own, and stage the larger decision behind it. A bounded trial, a staged contract, performance conditions, a shared validation process or several buyers moving together can each make the first step easier to defend. Which of these is possible depends on the economics and the legal position. Why Nobody Wants to Become the Precedent maps who is waiting for whom when several parties each wait for another to move.

The sentence to take into your next meeting

Before the next commercial conversation closes, ask your champion to complete one sentence.

For this to proceed, [named person or group] needs to decide [specific action] after seeing [specific evidence] by [realistic date].

If the sentence stays incomplete, another general pitch will meet the same silence. Find the decision owner and the earliest open gate first. A week spent on the map tells you what the slides need to say.

When the map is complete, the case is credible and the opportunity still stalls for reasons nobody can name, take the stalled decision to The Belief Diagnosis. It starts at the first unresolved decision and finds what the buyer's organisation still needs before anyone redesigns the presentation.

Questions people ask

The buyer keeps asking for another pilot. What should we do?

Ask what the new pilot would test that earlier testing left open. If nobody can name the success criteria, the decision owner or the commercial step that follows a pass, another demonstration extends the wait. Some technologies do need more validation. In that case define it, name its owner and agree in writing what happens when it passes.

When should we interview stakeholders before rewriting our materials?

Interview when the material cannot explain why people hesitate. A deck can suggest where the case breaks, and the people around the decision can confirm it. Speak with those who hold real influence over the next approval, and ask about the gate, the constraints and the evidence they need before anyone spends weeks rewriting.

How do we take a partnership proposal to an investment committee?

State it in the committee's terms, covering strategic fit, market, proof, obligations, risks, commercial structure, the capital or budget required and the next milestone. Give the champion a summary they can forward, with the source documents behind it. A partnership announcement gives the committee a headline, and the committee still needs the investment case.

Sources and further reading

Studio serviceThe Belief Diagnosis for a stalled buying decision

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